SoyJincho Return & Refund Policy

Last Updated: November 10, 2026

At SoyJincho, we take pride in offering quality apparel and accessories inspired by Nicaraguan culture. Your satisfaction matters to us, and we want you to shop with confidence.

We understand that sometimes things don't work out as expected. Please review our return and refund guidelines below.

1. Returns and Eligibility

SoyJincho accepts return requests for eligible standard merchandise within 30 days of delivery.

To qualify for a return:

• Merchandise must be unworn, unwashed, unused, and in its original condition.

• Original tags and packaging should be included when applicable.

• Proof of purchase or an order number is required.

• The product must not be identified as made-to-order, personalized, or final sale.

To request a return, please contact ventas@soyjincho.com with your order number and the reason for your request.

Our team will review your request and provide instructions if the return is approved.

Please do not send merchandise back without receiving return authorization and instructions.

2. Made-to-Order and Personalized Merchandise

Some SoyJincho products are specially prepared or manufactured after an order is placed.

Because these products are made specifically for each customer, merchandise clearly identified before purchase as made-to-order, personalized, or final sale is not eligible for discretionary returns or exchanges due to:

• Changes of mind or personal preference.

• Incorrect size or color selection by the customer.

• Accidental purchases.

• Other reasons unrelated to product defects or fulfillment errors.

These restrictions do not affect your rights regarding damaged, defective, incorrect, or materially misdescribed merchandise, or any rights provided by applicable law.

We encourage customers to review product descriptions and size charts carefully before purchasing.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or contains the wrong merchandise, please contact us as soon as possible, preferably within 14 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photographs showing the defect, damage, or incorrect item, if available.

Once the issue is reviewed, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost.

In many cases, damaged or defective merchandise will not need to be returned.

The suggested reporting period does not limit any rights available under applicable law.

4. Refunds

For eligible returns, once the merchandise has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to the original payment method unless otherwise agreed or required by law.

• Processing times may vary depending on your bank or payment provider.

• Original shipping charges for discretionary returns are generally nonrefundable unless required by law.

SoyJincho does not charge restocking fees for eligible returns.

5. Return Shipping Costs

For eligible returns resulting from a change of mind or customer preference, customers are responsible for return-shipping costs unless otherwise agreed.

If merchandise is damaged, defective, or incorrect due to an error on our part, SoyJincho will cover reasonable return-shipping costs when a physical return is necessary.

Shipping costs and return instructions will be communicated during the return authorization process.

6. Exchanges

If you ordered the wrong size or would prefer another style, please contact us.

Exchanges are available only for eligible merchandise and are subject to product availability and the conditions described in this policy.

Products clearly identified as made-to-order, personalized, or final sale generally cannot be exchanged for size or color preferences, except where required by law.

7. Order Cancellations and Changes

If you need to cancel or modify an order, contact us immediately at ventas@soyjincho.com.

Some orders begin preparation shortly after purchase. Once production or fulfillment begins, we may not be able to cancel or modify an order.

Any applicable consumer cancellation rights remain unaffected.

8. Return Address and Authorization

To ensure your return is handled correctly, all returns must be authorized by SoyJincho before merchandise is shipped back.

After approving a return, our customer support team will provide the appropriate instructions and authorized return address.

Please do not send merchandise to the address printed on your original package unless specifically instructed to do so.

Unauthorized returns may experience delays or may not be eligible for processing.

9. Lost or Undelivered Packages

If your shipment appears lost or has not arrived within the expected delivery period, please contact us promptly.

We will investigate the situation with the shipping provider and help determine an appropriate resolution.

Packages returned because of an incorrect or incomplete customer-provided delivery address may require additional shipping charges for reshipment, where permitted by law.

10. Contact SoyJincho

If you have questions about returns, refunds, exchanges, or an order, we're here to help.

SoyJincho Customer Support

Email: ventas@soyjincho.com

Website: https://soyjincho.com

Please include your order number whenever possible so we can assist you efficiently.

Thank you for supporting SoyJincho and celebrating Nicaraguan culture with us.

SoyJincho — Llevá tu orgullo nica dondequiera que vayás.