FAQs and Return Policy
DO YOU HAVE A STORE-FRONT?
Yes! Our store-fronts are in Nicaragua in Central America. Otherwise we are an online only shop.
WHAT IF I HAVE GENERAL QUESTIONS BEFORE MAKING MY ORDER?
We understand that ordering apparel online can be a complex matter. Please contact us if you have any questions about the process.
WHAT ARE THE WASH AND CARE INSTRUCTIONS?
To keep your garments looking new, we always recommend following the care instructions on the shirt as it will prevent against standard fabric breakdown resulting in loss of luster and shrinkage.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, American Express, Discover, and PayPal payments.
WHY IS MY CREDIT CARD PAYMENT NOT WORKING?
If your credit card is not being accepted by our system, it is generally because either a mistake was made while typing in the info, or the “Billing Address” indicated on your order does not match that on your credit card statement or records. Please verify for correct info and try again.
DO YOU HAVE A CATALOG?
At this time we do not have a catalog that we can send, but all of our items are available online and updated on a regular basis.
CUSTOMER SERVICE & FEEDBACK
We care about what our customers think and what they are saying, therefore customer service is our number one priority. We not only greatly value our customer satisfaction and appreciation, but also understand that a happy customer promotes a return customer and spreads the word about us.
If you are happy with our quality, services, and products, please tell others. If you are dissatisfied, PLEASE tell us. Ultimately it is you that we work for, therefore we highly value your comments and suggestions on how we can better provide our service to you.
ARE YOUR STANDARD SIZES AMERICAN SIZES?
Our “Standard Size” run fairly true to size for the American market. However, since not all designers and brands run the same, we would suggest measuring each person and matching to a size chart to ensure the proper size is ordered.
WHAT IS YOUR EXCHANGE/RETURN POLICY FOR ITEMS?
If for any reason you are not satisfied with the product please return it and a refund will be issued once the item arrives into our office. Please understand that all mailing fees are non refundable and we do charge a 15% restocking fee for the items returned.
We do not charge a restocking fee if you accept store credit.
*Please contact us right away if there is a problem with your order. Our priority is to make sure that you are satisfied with your product.